tag:status.getresponse.com,2005:/historyGetResponse Status - Incident History2024-03-28T11:47:32-04:00GetResponsetag:status.getresponse.com,2005:Incident/199827642024-02-14T08:49:25-05:002024-02-14T08:49:25-05:00Ongoing Services Issue<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:12</var> EST</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>08:05</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:41</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>05:57</var> EST</small><br><strong>Update</strong> - Affected areas - Max EU.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>05:54</var> EST</small><br><strong>Investigating</strong> - We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/199285652024-02-07T06:18:12-05:002024-02-07T06:18:12-05:00Ongoing Services Issue<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>06:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:22</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:19</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:18</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>03:41</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>03:40</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>03:28</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>02:59</var> EST</small><br><strong>Investigating</strong> - We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/198647462024-01-30T05:07:15-05:002024-01-30T05:07:15-05:00Ongoing Services Issue<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:07</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:34</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:34</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:18</var> EST</small><br><strong>Investigating</strong> - We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/198373682024-01-26T07:36:20-05:002024-01-26T07:36:20-05:00Ongoing Services Issue<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:36</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:35</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:33</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>07:29</var> EST</small><br><strong>Investigating</strong> - We're experiencing issues affecting some of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/196760432024-01-11T07:20:38-05:002024-01-11T07:20:38-05:00Ongoing Service Issue<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>07:20</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>04:38</var> EST</small><br><strong>Identified</strong> - Our developers are working on solving the root cause of the issue. Thank you for your patience!</p>tag:status.getresponse.com,2005:Incident/195185572023-12-24T03:35:33-05:002023-12-24T03:35:33-05:00Ongoing Service Issue<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>03:35</var> EST</small><br><strong>Resolved</strong> - We're happy to report that we've resolved the issues affecting our system. There should be no more delays or interruptions. Thank you for sticking with us!</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>03:28</var> EST</small><br><strong>Investigating</strong> - We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress. We are experiencing issues with EU MAX clients. It does not concern SMB and US MAX.</p>tag:status.getresponse.com,2005:Incident/194282222023-12-14T03:02:55-05:002023-12-14T03:02:55-05:00Ongoing Service Issue<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>03:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>03:02</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:17</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:26</var> EST</small><br><strong>Investigating</strong> - We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/193502432023-12-06T07:23:29-05:002023-12-06T07:23:29-05:00Ongoing Service Issue<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>07:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:56</var> EST</small><br><strong>Investigating</strong> - We're experiencing an issue with one of our services. Our team is working on a solution. We will keep you updated on the progress.</p>tag:status.getresponse.com,2005:Incident/190293882023-11-09T08:14:43-05:002023-11-09T08:14:43-05:00DB maintenance for SMB customers<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:14</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:28</var> EST</small><br><strong>Scheduled</strong> - We wish to inform you that on Thursday NOV 9 , between the hours of 10:00 AM and 6:00 PM local time, scheduled maintenance will be carried out on the GetResponse platform for SMB customers.<br /><br />During this time frame, temporary service delays may occur. We assure you that all actions aim to enhance the quality and efficiency of our services, and our technical teams will make every effort to maintain the highest level of system continuity.<br /><br />We thank you for your understanding and patience.</p>tag:status.getresponse.com,2005:Incident/190293752023-11-08T12:00:17-05:002023-11-08T12:00:17-05:00DB maintenance for EU MAX customers<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:25</var> EST</small><br><strong>Scheduled</strong> - We wish to inform you that on Wednesday NOV 8 , between the hours of 10:00 AM and 6:00 PM local time, scheduled maintenance will be carried out on the GetResponse platform for EU MAX customers.<br /><br />During this time frame, temporary service delays may occur. We assure you that all actions aim to enhance the quality and efficiency of our services, and our technical teams will make every effort to maintain the highest level of system continuity.<br /><br />We thank you for your understanding and patience.</p>tag:status.getresponse.com,2005:Incident/190293522023-11-07T11:07:50-05:002023-11-07T11:08:44-05:00DB maintenance for US MAX customers<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:08</var> EST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>04:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> EST</small><br><strong>Scheduled</strong> - We wish to inform you that on Tuesday NOV 7 , between the hours of 10:00 AM and 6:00 PM local time, scheduled maintenance will be carried out on the GetResponse platform for US MAX customers.<br /><br />During this time frame, temporary service delays may occur. We assure you that all actions aim to enhance the quality and efficiency of our services, and our technical teams will make every effort to maintain the highest level of system continuity.<br /><br />We thank you for your understanding and patience.</p>tag:status.getresponse.com,2005:Incident/188255912023-10-17T08:20:05-04:002023-10-17T08:20:05-04:00issue with CDN provider<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:16</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:16</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:15</var> EDT</small><br><strong>Identified</strong> - We're working on fixing the root cause of the issue. We'll let you know when it's resolved. Thanks for your patience!</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>07:27</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Update</strong> - We're expecting issues affecting landing pages loading. Some users may see an error page when trying to open their page. We're investigating the issue and will keep you updated on the progress.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>07:21</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.getresponse.com,2005:Incident/187566232023-10-13T09:19:46-04:002023-10-13T09:19:46-04:00Loading The Webinar Presentation Issues<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Resolved</strong> - We've resolved the issue affecting webinars. Apologies for the inconvenience!</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>03:35</var> EDT</small><br><strong>Monitoring</strong> - Events should start without issues. We continue to monitor the situation. Some recordings and other event data may be corrupted or inaccessible. Some components of the account panel may be temporarily unavailable (e.g. manual confirmation of registration, contact groups).<br />We are working continuously and will keep you informed about everything.<br />We are sorry for any inconveniences and thank you for your understanding.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Identified</strong> - We're still working to fix the issue. Thank you for your understanding.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>13:29</var> EDT</small><br><strong>Investigating</strong> - We're aware of delays when loading the webinar presentation. We're working hard to fix the issue as soon as possible. Thank you for your patience!</p>tag:status.getresponse.com,2005:Incident/185431752023-09-19T04:05:58-04:002023-09-19T04:05:58-04:00Issues with our LiveChat<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>04:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>03:57</var> EDT</small><br><strong>Investigating</strong> - We’re experiencing temporary server issues with our LiveChat provider. Chatting with Customer Success Team will be limited.</p>tag:status.getresponse.com,2005:Incident/183688032023-09-04T08:01:16-04:002023-09-04T08:01:16-04:00Scheduled Maintenance on 4th September<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>02:41</var> EDT</small><br><strong>Scheduled</strong> - Dear Customers,<br /><br />We want to inform you about a scheduled maintenance activity that will take place on 4th September 2023. GetResponse will be conducting maintenance work on our environments. It doesn't concern MAX Clients. <br /><br />Maintenance Details are as follows:`<br />Date: 4th September 2023<br />Start Time: 11:00 AM GMT+2<br />Duration: Approximately 3 hours<br /><br />Impact:<br />During the maintenance window, you may experience temporary system slowdowns, including delays in autoresponders, newsletters, login issues, and delays in subscriptions and unsubscriptions. Please be assured that no data will be lost during this period.<br /><br />Why is this maintenance necessary?<br />Regular maintenance is essential to ensure the continuous stability, security, and performance of our systems. This maintenance will help us to provide you with a more robust and efficient service.<br /><br />We sincerely apologize for any inconvenience this may cause and would like to assure you that we have taken all necessary steps to minimize the impact on your operations. <br /><br />We appreciate your understanding and support in this matter. If you have any questions or concerns, please do not hesitate to contact our Customer Support Team.<br /><br />Thank you for your continued trust in GetResponse.<br /><br />Best Regards,<br />GetResponse Team</p>tag:status.getresponse.com,2005:Incident/183326562023-08-31T05:40:01-04:002023-08-31T05:40:01-04:00Issues with log into GetResponse<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>05:40</var> EDT</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>05:21</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!</p>tag:status.getresponse.com,2005:Incident/182327462023-08-23T10:35:15-04:002023-08-23T10:35:15-04:00Workflows Issues<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Resolved</strong> - We're happy to report that everyone should now be able to save and publish their workflows.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:31</var> EDT</small><br><strong>Investigating</strong> - Some users may not be able to use automation module. We're aware of the issue and are working on a fix. We'll keep you posted.</p>tag:status.getresponse.com,2005:Incident/181834272023-08-18T07:14:20-04:002023-08-18T07:14:20-04:00Issues with log into GetResponse<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>07:14</var> EDT</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>Investigating</strong> - Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!</p>tag:status.getresponse.com,2005:Incident/181535062023-08-15T17:16:35-04:002023-08-15T17:16:35-04:00Issues with our API and User Panel<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:16</var> EDT</small><br><strong>Resolved</strong> - We're happy to report that we've resolved the issue affecting our API. Everything's back in working order. Apologies for any disruption to your day.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Investigating</strong> - We're experiencing issues with our API affecting numerous parts of the GetResponse application. Some API functions may be unavailable. We're working hard to fix the issues as quickly as we can.</p>tag:status.getresponse.com,2005:Incident/180750382023-08-07T13:23:10-04:002023-08-07T13:23:10-04:00Workflows Issues<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Resolved</strong> - We're happy to report that workflows are working according to their current settings. Apologies for any disruptions to your day.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> EDT</small><br><strong>Investigating</strong> - Customers who've edited their workflows may be noticing that the workflows are working according to their prior settings. We're aware of the issue and are working hard to fix the cause. We'll bring you updates as soon as possible.</p>tag:status.getresponse.com,2005:Incident/176525972023-06-22T08:41:04-04:002023-06-22T08:41:04-04:00Editor Issues<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>08:41</var> EDT</small><br><strong>Resolved</strong> - We're happy to report that workflows are back to normal. Apologies for the inconvenience.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>07:19</var> EDT</small><br><strong>Identified</strong> - We're experiencing issues that cause delays in workflow performance. We're still investigating the issue and will let you know when it's fixed. Thank you for your patience.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:53</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:50</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>06:42</var> EDT</small><br><strong>Investigating</strong> - Customers who've edited their message draft may be noticing issues with savings. We're aware of the issue and are working hard to fix the cause. We'll bring you updates as soon as possible.</p>tag:status.getresponse.com,2005:Incident/163042092023-02-28T07:17:33-05:002023-02-28T07:17:33-05:00Issues with log into GetResponse<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:17</var> EST</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:10</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!</p>tag:status.getresponse.com,2005:Incident/161778032023-02-17T10:59:32-05:002023-02-17T10:59:32-05:00Issues with log into GetResponse<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>10:59</var> EST</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>10:16</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!</p>tag:status.getresponse.com,2005:Incident/161769102023-02-17T09:22:10-05:002023-02-17T09:22:10-05:00Issues with log into GetResponse<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:22</var> EST</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:54</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:51</var> EST</small><br><strong>Investigating</strong> - Some users may be experiencing issues trying to log into GetResponse. Our team's working on a solution. We'll let you know when access to GetResponse is restored. Sorry for the disruption!</p>tag:status.getresponse.com,2005:Incident/161766072023-02-17T08:38:41-05:002023-02-17T08:38:41-05:00Marketing Pages Issues<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:38</var> EST</small><br><strong>Resolved</strong> - We've resolved the issue. Everyone should be able to log into GetResponse without any further disruptions. Thank you for your patience!</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:19</var> EST</small><br><strong>Investigating</strong> - We're experiencing issues which may affect parts of the GetResponse application. Some users may see an error page when trying to set up a free trial account. We're working on a fix and will keep you updated.</p>