Dear GetResponse Customer,
As you may know, GetResponse is currently suffering from a major outage
caused by a large DDoS (distributed denial of service) attack that has flooded our
network and our datacenter with malicious traffic. As a result, our network is
This time the security system implemented with our partners Akamai/Prolexic
worked successfully and we were able to protect our customers from the attack
effect. Unfortunately the situation turned out extremely difficult to cope with for
our datacenter Wndstream who wasn’t capable of handling such scale attack and
decided to turn our services down.
We’re currently working round the clock with Windstream team to implement a
permanent solution to the recurring DDoS problem. We’ve just launched works
aimed at separating ourselves from Windstream problems and enabling
GetResponse to provide our services without further breaks.
I want to reassure you that none of your data was lost, corrupted nor
compromised. Your account is offline, but it is absolutely 100% intact. You will be
able to access all of your data immediately when we’re back up.
I realize that all of the above is of little comfort, as *you* are our customer and
you are currently having trouble accessing your GetResponse account, unable to
send your newsletters.
I want you to know that I am extremely sorry at the turn of events, and again —
we are on this 24/7 until we’re back up and running. I thank you for your trust,
your support and your loyalty during these difficult moments.
Since we realize how much the situation might have affected your business
GetResponse will prepare appropriate gratification to compensate you for
problems the inaccessibility of our business has caused.
The current situation can be followed at status.getresponse.com, as well as our
social media profiles.